BBRS LLP

Cari Wayman

Apr 2, 2013on

I needed a 1041 completed for the sale of my mother's home. I was told by Bernie Bunning that it would take about a week. I called after 2 weeks and was told it would be ready 'next week'. I called at 3 weeks and 4 weeks and was told it would definitely be done 'next week'. I called at 5 weeks and was told it would be ready the next day, Saturday. I scheduled to pick it up on the following Monday and they called twice that morning for info needed to complete the compilation. When we arrived, the person who sat down with us was unable to answer our questions. She got someone else to help us who also could not answer our questions. We finally got Bernie who answered the questions. I reminded him that he had promised a letter to the IRS, which he had forgotten to include (I had reminded the office about the letter in one of my previous phone calls). The letter had errors that I caught and had to be retyped twice. I understand that work was delayed due to the IRS not finalizing the rules for tax returns, but why was I told that it would 'definitely be ready next week', when they did not know this to be true. They did knock off some of the cost, but I still had to pay $450!! What a ripoff.