Liberty Tax

Britney Cabrera

Feb 7, 2024on

Really enjoyable experience Geneva explains everything very well. Awesome customer service

Catherine White

Sep 20, 2023on

Excellent customer service and professional, Tad found me an extra $500 too! I appreciated all the assistance, Thank you

Rosie Vigil

Mar 16, 2023on

Really good people!!! My family and I have been going to them over 10 years. Very friendly and honest people!! They know their stuff.

G

Jun 7, 2022on

WORSE TAX BUSINESS IN CALIFORNIA! Geneva and Tad are so unprofessional. They do not return phone calls or voice-mails and they are never in the office. If you want to have your personal or business taxes completely ruined. They are the couple for you. By far the worse tax prepares I have ever worked with. How they are still in business is shocking because they do not care about you or your taxes,as a customer. Once you pay you will be ignored by both of them. They lack professionalism and the experience to file your taxes..

Be Inspired By Life

May 5, 2022on

DO NOT GO HERE!! YOU WILL REGRET IT!! Tad is by far the worst tax preparer in the history of tax preparers and his wife Geneva is no better. They are non responsive when you need anything from them and will ignore all of your calls and emails. I received several letters from the IRS stating that I owe $250,000, which I knew was not correct. It was the result of incorrect information filed by Tad for my taxes, due to his inexperience on understanding how home sales work when filing taxes and a long list of other incorrect information he filed on my forms. When I first received the letter I called Tad office once a week and left voicemails and sent emails. Visited the office weekly and it was always closed. Even though the hours online stated they were open. I did this for 6 months. After not receiving one single return phone call or email back from Tad at Liberty Tax Mission Blvd. I get a final letter from the IRS that my bank account will be levied due to the incorrect information filed on my taxes. Showing that I have an outstanding balance of $250,000. I advised the IRS that my tax preparer was ignoring me and being non responsive. They also needed my tax preparer to contact them directly to discuss how he went about filing my taxes the way he did and I assume, to work with him on getting it corrected. One of the days I finally get through and Geneva answers the phone. I explained to her my urgency. Long story short. She basically tells me they are too busy and will get back to me when they can. Trust me when I tell you. I was a huge inconvenience to her and she wanted in no way to help me. She basically told me that don't have time for me. Since I had already paid them and they had my money. I talked to a business partner and they suggested I hire a tax attorney to assist me. PLEASE SAVE YOURSELF THE TIME AND HEADACHE BY NOT USING LIBERTY TAX ON MISSION BLVD. Tad and Geneva are completely unprofessional and non responsive and you will be treated like a burden/inconvenience to them. You will be dealing with unprofessional tax amateurs. Try calling their office or sending them an email. Just for fun, so you can see for yourself that they never answer, return phone calls or respond to emails. If you want to confirm even further. Stop by their office during the business hours posted. For as many days as you want to stop by and I guarantee no one will be there and doors will be locked. It's a complete shock they are still in business. You are better off getting your taxes done at McDonalds. P.S. Just like the other review states from Muhammad. They are non responsive and never get back to you. Regardless of how many times you call or email them. They are the most unprofessional tax couple you will ever work with. Add photos

P.SOJA

Nov 7, 2021on

Very informative, very responsible, very quick to attend to your every needs, and very freindly. They tackle your tax like its their own, thats why Ill be back this year. Positive Responsiveness, Quality, Professionalism, Value

John Paul Garcia

Nov 7, 2021on

Did the taxes here, great experience.

Dwight Ivy

Nov 7, 2021on

Geneva was an excellent tax preparer. Would highly recommend.

Muhammad Khan

Apr 20, 2021on

Our first and only experience was bad. I unprofessional and unresponsive in communication. Geneva promises a call back instead of answering ur questions and never gets back.. No questions answered related to our important tax docs even after reaching out to them through several calls and emails.

Baki Hanma

Feb 23, 2021on

Geneva was very knowledgeable, really knows her stuff and helped me get the most out of my refund, they even have donuts to offer, I highly recommend this place!

Andrea Hughes

Nov 7, 2020on

They are so nice and friendly.