Star Tax Services

Fabz JR

Mar 21, 2024on

I am a Senior collecting Social Security and opted to have withholding tax collected as a saving for my other tax obligation, I came to this income tax services as recommended by a friend to have my tax filing done, it’s a simple filing since we don’t have any complicated income taxes and deductible expenses all we need is to have our w/h taxes be refunded. She did everything right at no time imputing all our informations into her income tax computer systems, what turned out to be an issue was according to her my bank routing and account numbers that I have been using for so many years are incorrect (?) which I presumed she imputed incorrectly, when I called her after a month to inquire about my refund not being posted to my bank, she said my refund has been mailed by IRS, when I asked why, she simply said she does not know, this is unacceptable reason and unprofessional.