Diaz Koontz Business Services, Inc

Kevin Jones

Aug 17, 2023on

Professional tax service. Quick and easy to work with. Have been using them for a few years and makes doing taxes a breeze!

aaron estes

Jul 14, 2022on

Always a pleasure laury ,Dixie and all staff have gone the extra mile for me and my family every time .friendly and very professional. I've been a customer for 10 years

sandra burnett

Apr 5, 2022on

Thank you Laury for a job well done!

Courtney Jacobus

May 11, 2021on

Excellent customer service! Everyone at Diaz Koontz Business Services is very friendly. Laury made it such an easy process to file our taxes. Got our tax money back within a week of her filing them. We are so grateful to have found this business and look forward to doing business with them in the future.

Mary

Sep 29, 2020on

Laury is amazing! She was very helpful during the tax preparation process. What I love most about her is that she responds VERY quickly and answers questions concisely and clearly. I highly recommend using her for your tax purposes!

Julia Elliot

Apr 5, 2018on

The Navy moved us to Pensacola for a second time back in 2010. At that time, a local Construction Company owner and dear friend highly recommend Diaz Koontz Business Services to us. From the first time we met with Laury Koontz about our taxes, we knew we had made the right decision. My husband and I own several rental investment properties so our tax preparation is very involved and at times complicated. She was able to meet with us personally on multiple occasions and was always available when we needed her. She was able to answer all of our questions in a timely manner. Her office staff is always welcoming and helpful as well! In summer of 2017 the Navy moved us yet again. We decided to keep using DKBS via e-mail and USPS. Laury made long distance tax prep look easy! She securely e-mailed documents to us and our taxes were completed and submitted without us having to meet with her! Over the past years Laury has become more than just our “tax preparer” she and her family have become our friends! I highly recommend Laury Koontz & Diaz Koontz Business Services!

Sonya Fowler

Apr 4, 2018on

We have used Diaz Koontz for more than 10 years, the professionalism of the staff is beyond compare. The staff is highly trained and very attentive, as a business owner it gives me peace of mind knowing we are being taken care of and always in good hands.

Naima Haviland

Apr 15, 2017on

Disorganized, indifferent and dishonest. They did the laziest, quickest tax service regardless of what was best for me and then tried to tell me they’d gone the extra mile when I knew they hadn’t. Details follow: I hired Laury Koontz to have my taxes done. I work full time from home and have a paying hobby. In mid-March when we met, we discussed my options and I told her I’d decided I would not expense the hobby as a side business but wanted to itemize using my home as an office. She spotted my house and office square footage on the paperwork I gave her and a few days later I emailed my utility bill history, confirming with her receptionist that she’d received it. Turns out she delegated it to another accountant and didn’t communicate anything we discussed. The accountant thought I wanted to claim my paying hobby and I had to clarify that I was only claiming my home office. April 11 her office called me saying the records were incomplete. Again, I emailed Laury the utility bill with dollar amount payment history, along with the square footage info. April 14 I arrived to get my tax return and the accountant had just done a 1040. Asked to speak to the accountant; she said she hadn’t itemized my expenses because my records were incomplete. They hadn’t given her the complete records I emailed 2 days earlier! I then talked to both her and Laury and when they realized I’d emailed what they needed to itemize, they then told me to my face that they HAD itemized and the itemized deductions didn’t exceed the standard deduction so I should just take the 1040. I don't know how she could have worked with records that a few moments earlier she hadn't even known she had. My itemized deductions might NOT have exceeded the standard; maybe the 1040 was the best thing, but for them just to tell me that off the fly …I mean, I was sitting right there and they did not do any math. I’m not using her services again and I wouldn’t recommend her to anyone.