Liberty Tax

Roxanna Price

May 7, 2024on

Excellent Customer Service

Lynelle Lewis

Apr 25, 2024on

I was bamboozled by this office. I was told the price was $250.00 for their tax prep service by the Owner Mr. Darran Johnson and was ultimately charged over almost $800.00! I was told that I would receive a refund and now they have not returned my call email or anything. I'm currently working with the VA Attorney Generals office and plan on suing this franchise. If you've had a similar experience please file a complaint

Jesse Weddle

Apr 7, 2024on

Its was great

Sarah Lynn

Jan 26, 2024on

Darran at Liberty Tax is the one to trust as he is the only person i let touch my tax preparation. Great communication, clean atmosphere and speedy job every single time. Thank you for such a professional business and charming staff.

RL Meador

Jan 23, 2024on

These crooks are overpriced, overrated, and totally unprofessional. They lost this customer's business because of the unnecessarily rude treatment, over the phone, of my significant other! If I can't trust them to be professional and courteous over the telephone, THEY, FOR DAMNED SURE, AIN'T GONNA BE CONDUCTING ANY BUSINESS FOR ME! A LITTLE UNEARNED, BUT SMART TIP FOR THE STAFF: A little bit of professional and courteous customer service goes a long way! ANY professor at ANY business school will tell you, BAD BEHAVIOR BY THE STAFF= BUSINESS GOING ELSEWHERE! If enough customers go elsewhere, who you gonna LIE, CHEAT, and SWINDLE? Also, in this day, if a person wants to pay out those prices for someone to verbally abuse them: IT'S MORE FUN TO VISIT A DOMINATRIX!

Michelle VN

Jan 2, 2024on

It's a shame that the Google reviews that were left, were made up names/people This office is lame. I do NOT suggest nor recommend this place. The staff don't seem to know much about taxes. When asked a question, a rep started out with"oh, ummm, ummm,' this makes it obvious that she DOES NOT know what she is doing. I'll pass and it's cheaper to file online any way.

mary dickinson

Nov 7, 2023on

Samantha always goes above and beyond. I go back every year. I appreciate you guys!! Thanks for being awesome and making it an easy experience every year.

James Switzer

Nov 7, 2023on

Samantha is the most helpful an knowledgeable person at 9th street location

Michael Gavett (Myke)

Nov 7, 2023on

As usual not only being a law abiding citizen but a loyal customer to this branch Liberty Tax for the last 5 years we were greeted promptly and very Politely by MJ as soon as you walk in bottle water and everything else and such felt right at home and as soon as it was finished I wondered what happened because she knew her job very well and did everything promptly so I hope shes here again next year awesome

Mary Pettus

Nov 7, 2023on

MJ done my taxes, she was absolutely amazing. Definitely an asset to Darren and liberty tax. Thanks Mj